2016-17 Annual Report

2016-2017 was an exciting year for Riverside County’s economy, and EDA played a large role in making that happen; consider our role in: • helping diversify the economy, • supporting our small business community, and • growing entrepreneurship. A few standout accomplishments that I wish to highlight this year include: the successful attraction of the CARB facility to Riverside; a significant drop in unemployment fueled by business growth; and the launch of InnovationMonth, which brought together entrepreneurs and venture capitalists with the goal of financing promising new ideas. EDA is one of the largest agencies in the County with over 700 employees working together as a diverse and committed team that brings a great deal of value to the communities we serve. Take for instance: • our Housing Authority team, which reached a functional zero in homelessness amongst veterans, making Riverside county the first large county in the US to reach that milestone • our Workforce Development unit, who helped over 2,000 job seekers obtain a job this year; and helped 489 businesses with their recruitment and training needs • our Marketing group, who led the way to coordinate and celebrate events such as the Jacqueline Cochran Air Show and Riverside County Fair & National Date Festival both of which enjoy a great deal of public support • our Film Commission, whose efforts to bring film production to Riverside County far surpassed all goals by providing professional, expedited, concierge level service to the film industry • our Riverside County Library System, which is a network of 35 public libraries, 1 reference library, 2 bookmobiles and a city museum for the benefit and enrichment of our communities • our Community and Cultural Services Division, whose teammembers showcased their dedication to the public by coordinating and overseeing the activities of 22 County- owned parks as well as maintaining over 8 million square feet of public landscaping • the opening of our first Business Center located in downtown Riverside, whose goal is to help the small business community with access to capital and other technical assistance, as well as the launch of our first Small Business Development Center in the Coachella Valley in partnership with the Workforce Development Center • and last but not least, our Custodial, Maintenance, Aviation, Parking Services, Energy, Project Management, Administrative Services, and Real Estate divisions, whose work ensures that all of our county partners enjoy a great environment while providing excellent customer service in support of improved quality of life for our residents.

Robert Field Assistant CEO/EDA

A MESSAGE FROM THE ASSISTANT COUNTY EXECUTIVE OFFICER

Table of CONTENTS

1.

EDA History & Overview

19.

Housing Authority

2.

Board of Supervisors

21. EDA Housing 23. Community & Cultural Services Division 25. Riverside County Library System 27. Edward-Dean Museum 28. Aviation 29. Riverside County Fair & National Date Festival 31. Riverside County Film Commission

3.

EDA Highlights

5.

Economic Development

7.

Business Intelligence

8.

Workforce Development

9.

Office of Foreign Trade

11.

Marketing

13.

Facilities Management

33. Administrative Services 35. Energy Management 36. Office Locations

15.

Project Management

17.

Real Estate

ANNUAL REPORT 2017

RIVERSIDE COUNTY ECONOMIC DEVELOPMENT AGENCY HISTORY & OVERVIEW

From its inception, the Riverside County Economic Development Agency (EDA) has been merging, transforming and adapting to changes in the County government landscape. EDA was created under Board action on November 7, 1989, which consolidated the Economic and Community Development Department (ECD) and the Redevelopment Agency (RDA) and County Airports. In 1997, the Private Industry Council/Job Training department was added to EDA. This was the first in a series of “troubled” departments that EDA turned around, correcting financial and administrative problems and creating soundly managed programs. In 1996, the Riverside County Fair & National Date Festival came under EDA and 1997 brought in the County Airports. Both the Fair and the Airports were financially challenged with deteriorating facilities and under EDA’s direction, they have become self-supporting with greatly improved facilities. In 1999 and 2000, the Edward-Dean Museum& Gardens and the Riverside County Housing Authority joined EDA. County Service Areas or Community Services Division came on board in 2002. In 2009, EDAmerged with Riverside County Facilities Management to become one of the most robust and reputable departments in the County. Robert Field was appointed to the position of Assistant County Executive Officer/EDA for the Agency. EDA has had a history of change, but also of growth and welcomed additions. In 1989, EDA started with a staff of less than 20 employees. EDA now manages over 730 staff. EDA’s budget has grown from hundreds of thousands to hundreds of millions. EDA continually strives to create communities where all residents have access to quality housing in neighborhoods that are attractive, functional and safe; support a broad spectrum of business growth and ensure companies have ongoing access to an ample and globally competitive workforce; and provide our residents with the recreational and cultural activities that enrich their lives. The mantra of Riverside County’s very first Board of Supervisors, in 1893, was “the business of the County is business, not politics.” The work and dedication of EDA staff reflects this noble declaration.

20 Employees in 1989

EDA Employees today Over 730

22

Divisions under EDA umbrella

1

RIVERSIDE COUNTY BOARD OF SUPERVISORS

The Board of Supervisors is the governing body of the County of Riverside. The Board enacts ordinances and resolutions, adopts the Annual Budget, approves contracts, appropriates funds, sets policy, determines land use zoning for the unincorporated areas and appoints County Officers and members of various boards.

Chuck Washington Third District

Kevin Jeffries First District

John F. Tavaglione Second District

Marion Ashley Fifth District

V. Manuel Perez Fourth District

2

EDA HIGHLIGHTS

3

Year in Review • Earned gross admissions revenue of over $1 million and net carnival revenue of $806,142. Sponsorships came in above average at $299,574. (Fair) • Over 24 active projects in process with more than 3,847 jobs and $438 million in capital infusion. (Economic Development) • Completed the acquisition of real estate valued at over $21.2 million. Managed a lease portfolio of approximately 460 leases totaling over 4.8 million square feet of leased space. (Real Estate) • Since January 2017, new EV charging stations have been utilized 1,187 separate times and reduced greenhouse gas emissions by 40.4 metric tons of CO2. (Energy Management) • Welcomed 15 delegations with a total of 193 delegates from China, Vietnam and New Zealand. (Office of Foreign Trade) • $1.45 million in facility renewal projects to enhance building systems life-cycle, address safety concerns and improve customer service. (FacilitiesManagement) • Monthly average of 3,123 job seekers accessed services and resources at the centers. Placed 531 customers into training. (Workforce Development) • Approximately $1.2 million in HOME funds were invested for the acquisition and rehabilitation of rental properties producing 7 affordable rental housing units for low-income families. $700,000 assisted the development and construction of 43 single-family homes through mutual self-help programs in Desert Hot Springs and North Shore. (Housing) • Facilitated $25 million in financing for Linfield Christian School in Temecula to refinance existing debt. (Economic Development) • 6,745 low-income individuals and seniors received meals and supportive services through the Emergency Solutions Grant (ESG) and Community Development Block Grant (CDBG) Programs. (Housing Authority)

​ Riverside Community Hospital Expansion project. (Economic Development) • Calavo/Renaissance Food Group, a large scale food processor purchased a facility in Riverside for food processing that created400 jobs. (EconomicDevelopment) • 5,734 low-income individuals were provided shelter and outreach services through the ESG program. (Community Development Block Grant) • UCPath, the University of California’s centralized human resources and benefits system, is operational at the March Joint Powers Authority (JPA) and is actively recruiting for 350 employees in 2017 and another 70 in 2018. (Economic Development) • 1,945 job seekers received individual career counseling, skill development and job placement services. (Workforce Development) • KTM’s North American’s headquarters began an expansion of their testing facilities in French Valley which will support their factory teams and bring visitors from around the globe to Riverside County. (Economic Development) • Responded to 173 custom research and mapping requests and the Center for Demographics was launched. (Business Intelligence) • Ampharmco USA purchased an industrial facility in the French Valley area and is manufacturing vitamin supplements creating 60 jobs. (Economic Development) • Maintained 8 million square feet of public landscaping, 6 million square feet of public park land and 5.2 million square feet of public golf course (Community & Cultural Services Division) • Hosted 1,000 student museum field trips. (Edward-Dean Museum) • Over 2.9 million items were borrowed from the Riverside County Library System collection. (Riverside County Library System)

• 481,059 individuals and businesses benefited from services funded through the CDBG and ESG programs. (Housing Authority) • 245,807 residents participated in a variety of CDBG funded educational, recreational and community programs and activities. (Housing Authority) • Managed accounting and reporting for 55 Federal and State Grants with total funding allocations of $68,759,031. (Administrative Services-Finance) • Over the past year and a half, 6.3 million kilowatt hours have been generated and greenhouse gas emissions have been reduced by 4,494 metric tons of CO2, thus improving the air quality in Riverside County. (Energy Division) • Successfully completed over 40,000 corrective and preventive maintenance work activities, 90 tenant improvement construction projects and approximately 46 major facility renewal, emergency and life-cycle repair projects. (Maintenance Services Division) • Supported a dozen new EB-5 projects with an expected job creation of approximately 2,000 jobs exceeding $146 million in investments. (Office of Foreign Trad e) • Prism Aerospace has purchased a facility in Riverside and will be growing to 400 employees over the next few years. EDA has been assisting Prism to locate a building, obtain financing and received $600,000 in CA Competes Tax Credits. (Economic Development) • Facilitated more the 55 special events surpassing last year by 15, including the 7th Annual Riverside County State of the County “Amplified” with 550 attendees. (Marketing) • Riverside County’s Inaugural Innovation Month brought together entrepreneurs, venture capitalists, UCR, school districts, government partners and included 63 events and a County-wide Fast Pitch Competition. (Economic Development) • Team Riverside County won two Awards of Merit for the Riverside County Layoff Aversion Program and

4

2016-17 Successful Project Highlights Riverside County Innovation Month The inaugural Riverside County Innovation Month was held in April and featured 63 innovative and entrepreneurial activities and events designed to showcase Riverside County’s Innovation assets. This month-long showcase was coordinated by the County of Riverside Economic Development Agency, several cities, University of California, Riverside, Riverside Community College District and related organizations to bring awareness to the many areas of innovation and entrepreneurship in the County. Highlights include: • UCR EPIC County-wide Fast Pitch competition culminating with the finale at the County Administrative Center where 11 entrepreneurs competed for over $5,000 in prizes. The winner was Blue Social App, a revolutionarymobile app technology company that helps people connect with and get to know the people around them (up to 800ft) using the latest Bluetooth Technology. • Partnered with the Coachella Valley Small Business Development Center (SBDC), the East Valley Coalition and UCR Forecasting & Development to host a Coachella Valley Business Summit featuring Dr. Christopher Thornberg providing an economic forecast for the Valley for over 275 attendees. • Riverside County EDA signed a partnership agreement with the U.S. Navy to designate the County as a primary partner to facilitate technology transfer to the private sector to create high-tech jobs. • The Riverside Community College - The Riverside Community College District signed an agreement with NASA for technology transfer and partnership with private industry. Business Financing The Economic Development Agency can help facilitate financingforbusinessesthroughavarietyofprogramsincluding: • Small Business Administration Loans • Industrial Development Bond Financing forManufacturers • EB-5 Foreign Direct Investment

• Venture Capital • Recycling Market Development Zone Loans Fast Track

As part of its ongoing effort to become the most business-friendly county in the state, the County of Riverside instituted a strike force of development-related departments to begin a process improvement program designed to assist businesses engaged in the County’s land use and permitting processes. In fiscal year 2016-17, EDA launched 5 new industrial and commercial Fast Track projects delivering the following economic impacts: • 362 full-time permanent jobs • $194.7 million capital investment • $78.4 million taxable sales Riverside County Business Center The Center hosts business assistance seminars including the TriTech Small Business Development Center’s Entrepreneur’s Bootcamp which was a six-week series on how to start a business. The Center is also used by technology meet-up groups who need an after-hours location for their meetings. The Business Center has hosted over 937 customers including business owners, foreign delegations and high-tech entrepreneurs. California Competes Tax Incentive During this fiscal year, the State of California implemented the California Competes Tax Credit which offers an income tax credit for companies that are growing and expanding in California. The Economic Development division has actively promoted the tax credit to the business community this fiscal year which has resulted in: • 12 companies receiving $10.5 million in tax credits. • 1,625 jobs will be created. • Over $167million capital investment in Riverside County. Business Seminar Series Assisting businesses with access to the myriad of services available to them is a key principle of the division’s goals

Economic Development for Riverside County is a collaborative partnership between the County’s Economic Development Agency (EDA), its 28 cities and several regional Economic Development Corporations for the purposes of implementing business attraction and retention programs. The partnership is called Team Riverside County (TRC). Collaboration and leveraging financial and human resources are the cornerstone principles guiding the program. TRC’s main objectives are to promote Riverside County’s business opportunities to national and international markets, develop effective networks within industry sectors and lead generation. WHAT WE DO ECONOMIC DEVELOPMENT 5

benefit to the County in the form of lead generation, policy formulation and capacity building. Because of its expertise in Economic Development, EDA is frequently sought to participate in strategy development and planning with a number of statewide and local organizations Partners include: • Governor’s Office of Business and Economic Development • California Association for Local Economic Development • Inland Empire Economic Partnership • Corporate Real EstateNetwork Southern California Chapter • California Association for Local Economic Development • Economic Development Corporation of Southwest California • Coachella Valley Economic Partnership • Inland Empire Economic Partnership • Riverside County Innovation Alliance East Valley Coalition and Coachella Valley Small Business Development Center • The cities of Coachella, Indio, La Quinta and the County of Riverside formed a partnership in order to conduct regional economic development activities. The Coalition has defined measures and outcomes within a formalized structure. EDA manages markets and administers economic development programs and projects in the eastern Coachella Valley. Activities of the East Valley Coalition include:

and objectives. Economic Development continued its business seminar series by partnering with the TriTech Small Business Development Center (SBDC), Inland Empire SBDC and the Coachella Valley SBDC to deliver seminars on topics such as: • How to Start a Business • Small Business Financing • Quickbooks for Small Businesses • Payroll Taxes and Unemployment Insurance for Businesses Seminars held in Riverside and Indio attracted over 75 business owners who learned about important resources and tools that help businesses. Upcoming seminars will focus on the California Competes Tax Credit and various business assistance programs and services. Small Business Assistance Services The Economic Development division partners with the Inland Empire and TriTech Small Business Development Centers and the Coachella Valley Economic Partnership to offer numerous services to the County’s business community. These organizations had the following economic impact: • 75 Business Start-ups • 191 Jobs Created • 234 Jobs Retained • $31.5 million Total Economic Impact Riverside County’s involvement has forged critical partnerships with internal and external partners that allow it to be on the forefront of economic development activity at the state and local level. Involvement in these organizations yields tremendous Strategic Partnerships & Organizational Leadership

• Serve as a clearinghouse for small business assistance to aid start-up and business expansion efforts. • Assist with the coordination and targeting of available federal, state and local incentive and development programs. • Provide technical assistance and relevant demographic data via the agency’s Business Intelligence Team. • Serve as a lead generation source for new business investment and primary source of contact for companies exploring the eastern Coachella Valley region. In 2016, EDA applied to be the operator of the Coachella Valley SBDC on behalf of the U.S. Small Business Administration and SBDC Lead Center, Cal State Fullerton. As the successful applicant, EDA will receive over $200,000 in annual funding to provide in-depth, high-quality assistance to small business and prospective small business in complex areas that require specialized expertise. These areas may include, but are not limited to: management, marketing, financing, accounting, strategic planning, regulation and taxation, capital formation, venture capital, procurement, human resource management, production, operations, economic and business data analysis, engineering, technology transfer, innovation and research, new product development, product analysis, plant layout and design, computer application, business law and referral, exporting, office automation, site selection, or any other areas of assistance required to promote small business growth, expansion and productivity in the State. SBDC/EVC Statistics: • 12 projects in process • 505 jobs

• $100 million capital infusion in process • 126 Clients Counseled Economic Development Capacity Building The Division contributed over $200,000 to the following regional and specialized agencies to provide additional programs and services that reinforce EDA’s economic development objectives: • Inland Empire Small Business Development Center • Temecula Valley Wine Growers Association • Temecula Valley Balloon & Wine Festival Association • Coachella Valley Economic Partnership • TriTech Small Business Development Center • Cal State San Bernardino Spirit of the Entrepreneur Awards • Cal State San Bernardino Report on Business • Inland Empire Economic Partnership • University of California, Riverside Center for Economic Development and Innovation

24 Active projects completed or in process.

$438million Capital infusion.

3,847 Jobs.

6

Business Intelligence (BI) is the research and GIS unit of the Riverside County Economic Development Agency (EDA). It maintains and updates the statistical reports posted on the Demographics page of the EDA website and supports the data and mapping needs of the various divisions that comprise EDA. BI responds to custom research and technical assistance requests from data users in general, such as business education, nonprofits and governments. Business Intelligence plays a vital role in the information infrastructure of EDA and informs planning, policy, grant writing, decision-making and reporting. WHAT WE DO

Customer Service Business Intelligence co-sponsored a Data on Deadline Workshop and a Mapping Tools Workshop with the U.S. Census Bureau. Data users from a number of county and city agencies from throughout Inland Southern California attended the workshops. One Stop Shop For data users, a single point of contact for the dissemination of information is generally preferred and efficient. EDA staff has expertise in research and GIS mapping services including data collection and analysis, data dissemination, GIS analysis and mapping technical assistance. A total of 173 custom research and mapping requests were received this FY, of which 24 were for GIS services. GIS The Business Intelligence team created six story maps and web maps using ArcGIS Online templates developed by Geographic Information System (GIS) industry leader and Riverside County partner esri. esri located in nearby Redlands, is one of the world’s top GIS companies and Riverside County actively uses their data to service customers and deploys their mapping technology to bring our projects to life. These maps were created to support EDA activities ranging from site selection assistance to programmanagement.

State Data Center The State Data Center (SDC) is a partnership between the U.S. Census Bureau and the California Department of Finance Demographic Research Unit that disseminates census data and provides technical assistance to data users. EDA is the local affiliate of the SDC and BI is the liaison to the SDC. Center for Demographics Good information about our region is vital to public policy development, business growth and bringing resources to the County that address the opportunities and challenges we face. To address this, the Riverside County Center for Demographics (CFD) was launched on February 1, 2017. CFD is nested in the Business Intelligence unit of Economic Development. The Center brings information to life visually through web maps and GIS tools, making the information more relatable. These web maps include a logistics story map and a labor force web app.

BUSINESS INTELLIGENCE

Number of custom research and mapping requests. 173

7

The Workforce Development Division helps employers find the skilled workers they need to be competitive in today’s global economy and to get job seekers into in-demand jobs and careers as quickly as possible by assisting them with the skills attainment they need to succeed. WHAT WE DO

3,123 job seekers accessed services and resources at the centers. • Executed 254 On-the-job-Training and Employment Training Panel contracts with local businesses to help them off-set the costs of hiring and training employees. • 59.4% of adult job seekers and 69.8% of laid-off workers were placed in employment. 83.8% of the adults and 85.7% of the dislocated workers retained their employment six months after initial placement. • Provided 854 young adults with long-term and comprehensive services through our Youth Opportunity Centers. Services focused on academic achievement, workforce preparation, financial literacy and leadership development. • 88.7%of theyouthservedattainedaneducational degree or certificate and 59.4% were placed in employment or enrolled in a post-secondary education program.

Under the leadership of the County’s Workforce Development Board, the Economic Development Agency (EDA) works to make the local workforce and training system job-driven, integrated and effective. The Division operates two comprehensive Workforce Development Centers, three satellite offices and six Youth Opportunity Centers offering specialized education and employment services for youth and young adults, ages 16 through 24. We also offer a portfolio of business services that are offered at no-cost to the business community. The primary services are business analysis and coordination of resources, recruitment and pre-screening of qualified candidates, customized training programs, including wage subsidies to offset training costs, tax incentive coordination and outplacement services for businesses that are downsizing or closing. The Workforce Development Division focuses on using practices and proven strategies for getting people back to work and engaging with employers, industry associations and labor unions to ensure training programs help employers get the workers they need. Our services are available to any individual who is willing and able to work including veterans, individuals with disabilities and others with barriers to employment. Accomplishments: • Assisted 486 businesses (204 new) and (282 repeat). • Provided 19 additional businesses and 1,355 affected workers with outplacement services. • 1,945 job seekers received individual career counseling, skill development and job placement services. Placed 571 customers into training. Each month an average of

37,475

In person visits to Workforce Development Centers.

WORKFORCE DEVELOPMENT Youths served attained an educational degree or certificate. 88.7 %

Workforce Development Centers visits.

38,902

856

LOW-INCOME YOUNG ADULTS who received long-term & comprehensive servicesthroughourYouthOpportunityCenters.

8

193 Delegates welcomed

China

New Zealand

Vietnam

$146,000 million Investment projected in this year’s proposed EB-5 projects. 12,000 jobs

expected to be created and $900 million total to be invested in all pending EB-5 projects.

OFFICE OF FOREIGN TRADE

The County of Riverside Office of Foreign Trade (OFT), which was created in 2009, connects businesses in the nation’s 10th-largest County to markets around the globe and provides export and import assistance. The Office has executed bilateral trade agreements with multiple cities, provinces, states and countries and works to attract foreign direct investment to our County. WHAT WE DO

9

EB-5 Projects The Riverside County Office of Foreign Trade supported a dozen new EB-5 projects this year with an expected job creation of about 2,000 positions. The investment for these projects is expected to exceed $146 million. The projects range from pizza restaurants in Temecula and Moreno Valley, a warehouse in Riverside and hotels planned in Riverside and the Coachella Valley. We continue to track dozens more projects, with a combined total estimated investment of more than $1.5 billion and an expected job creation of more than 21,000. Agriculture Summit 2016 Once again partnering with the U.S. Small Business Administration (SBA) and the U.S. Department of Commerce, the Office of Foreign Trade hosted its third annual Southern California International Agriculture Summit in Palm Springs on Nov. 2, 2016. This event gave those in the agriculture business the opportunity to learn about some of the most pressing topics in the industry, including the effects of AB 1066 on growers, the effects of mechanization on labor and the state of the agriculture industry in the United States for export. Included in the summit’s programming was the opportunity for attendees to schedule one-on-one appointments with companies with expertise in international trade. Among the companies were DND Exports, Beaton Global Connections and the Hong Kong Trade Development Council. The Secretary of Agriculture from the Philippines brought a delegation to the event, where they participated in the business matchmaking with Riverside County companies focused on farming, processing, post-harvest and packaging of fruits and vegetables. Breakout sessions were also included in the event’s agenda, giving attendees the chance to ask questions and gain wisdom from some of the pros in the industry. Southern California Procurement, Trade & Manufacturing Summit The third annual Southern California Procurement, Trade & Manufacturing Summit was moved to August of 2017, but much of the planning occurred before the close of the fiscal

year as staff worked to put all the pieces for this very popular and unique event in place. The Office of Foreign Trade partnered with the Small Business Administration (SBA) and the County Fleet and Purchasing Department to prepare for the event. Dozens of buyers representing private and public entities signed up to meet with business owners as part of the one-on-one matchmaking component of the event. In an effort to properly match them with vendors, buyers were asked detailed questions about their needs including how much money they awarded in annual contracts. Using our social media platforms, we were able to use that information to help promote the event. Meanwhile, the SBA, Purchasing and other partners helped prepare a lineup of seminars on procurement, manufacturing, foreign trade and the Small Business Administration. College of Foreign Trade The first installment of this year’s College of Foreign Trade was held on Feb. 9, 2017 and focused on e-commerce. The program illustrated the growth of the industry and how it can facilitate foreign trade and provide opportunities to growmarket share for local businesses. More than 100 businesses attended the event, which featured e-commerce experts provided by the U.S. SBA, the Department of Commerce, the Port of Los Angeles, the Los Angeles Area Chamber of Commerce and other partners. Several local companies that are successfully doing business via the Internet spoke about their experiences. Foreign Delegations The Office of Foreign Trade welcomed 15 delegations with a total of 193 delegates from China, Vietnam and New Zealand. The Office also welcomed 24 investor groups with a total of 123 investors from China. The County of Riverside also entered into a bilateral trade agreement with the city of Can Tho, Vietnam on June 5, 2016. A delegation from the city traveled to Riverside to sign the agreement with Foreign Trade Commissioner Heidi Marshall, tomeet with area businesses and to tour the Riverside County Wine Country.

10

The Marketing Division, through creative design and branding, advertising, media outreach, promotion, videography and special event management, highlights the successes of Riverside County’s Economic Development Agency, The County of Riverside and its many Departments…sharing the message with Riverside County communities and beyond… WHAT WE DO

MARKETING

Marketing Department Staff 6 Special events facilitated byMarketing in FY 2016/17 55

Increase events by the Marketing team in previous year. 35 %

11

Marketing Division Accomplishments Highlighting the assets of Riverside County, the streamlined EDAMarketing Teamof six professionals, facilitatedmore than 55 special events in FY 2016/17, surpassing last year’s total by more than 15. The high point among these events was the 7th Annual Riverside County State of the County “Amplified” event hosted by Chairman and late 4th District Supervisor, John J. Benoit. The 550 attendees enjoyed the Desert Trip themed event which showcased each Supervisorial District’s past year’s successes while providing a glimpse into future planned endeavors. The finale featured Kahoot Interactive, a trivia game that engaged the audience and awarded prizes. Transportation lead projects including the I-10 Corridor Project Completion, Magnolia Grade Separation Ribbon Cutting, Newport Road Interchange Ribbon Cutting, Exchange Club Park Ribbon Cutting and Citrus Heights Road Improvements Ribbon Cutting along with Riverside County Park’sMayflower Park Improvements Ribbon Cutting all received a dose of Marketing expertise through graphic design, marketing and event management. Riverside County has many youth focused programs and Riverside County Youth were highlighted by several special events including the Annual Jamil Dada Character Excellence Youth Awards and the Youth Advisory Council’s (YAC) Annual Youth Summit, Youth Retreat and Youth in Government Day. Marketing played a lead role in the Character Excellence awards, providing event management, marketing, branding, sponsorship and videography coordination while providing marketing, branding and videography support to the YAC events. Marketing staff created several individual video highlights for future uses, including website placement, from the b-roll shot at each event. Team members worked with the media both on camera and off to cover and promote agency events, programs and activities through numerous interviews, press releases, public service announcements, social media and news alerts. Creative and talentedMarketing staff designed and produced in-house hundreds of original marketing materials including advertisements, event invitations, programs, flyers, direct mail pieces, reports, signage and banners. The windowwrap for the new Coachella Valley Business Center was created

donate money toward the purchase of a sticker allowing them to wear jeans to work for one day. The 2016/17 Sticker Campaign raised $29,246 in cash donations, an increase of over $4,000 from the previous year. All the money collect ed benefitted Riverside County Food Banks and Pantries. Jacqueline Cochran Air Show The Jacqueline Cochran Air Show took place on Saturday, November 5th from 9 a.m. to 3 p.m. The free, biennial community event was put on by the County of Riverside, the Jacqueline Cochran Regional Airport Authority and EDA Aviation at the Jacqueline Cochran Regional Airport in Thermal. The family friendly event included food, merchandise and specialty vendors. Aviation enthusiasts of all ages were invited to explore and let their imaginations soar through the history and adventure of aviation. The Air Show marketing material was designed by one of Marketing’s own graphic artists. The Team also provided event management, marketing, advertising, media, VIP and sponsorship coordination. Responsible for the marketing, advertising, media and guest relations for the annual Riverside County Fair & National Date Festival, the Marketing Team used effective promotion and persuasive media outreach to ensure another successful year. Attendance of more than 250,000 fairgoers enjoyed concessions, carnival fun, remarkable Southern California weather, must- see entertainment and a variety of other Fair activities. The Division also supported the Queen Scheherazade Scholarship and inaugural Magic Carpet Music Scholarship Competition with marketing, graphic design and event management services. Riverside County Fair & National Date Festival

in-house along with a number of support materials for the Economic Development (ED) Unit such as the ED Statistics Sheet, Center for Demographics Logo and Branding, ExCITE Logo and Branding, InSoCal CONNECT Logo and Branding, Moving Business Forward Logo Update, Videos, PowerPoint Templates and more. The unit also managed the Inaugural Coachella Valley Business Conference and month-long Innovation Month activities which ended with a Fast Pitch Finale led by University of California, Riverside, at the County Administrative Center. The Divisionmanagedmore than 25 EDA funded sponsorships with outside public and private agencies, including the production of advertising materials and distribution of entitlements. Annual events included the Temecula Valley Balloon and Wine Festival, Show and Go Car Show, Concert for Heroes, Temescal Valley Community Faire, RUHS Festival of Trees Gala, City of Riverside’s Festival of Lights, WRCOG General Assembly and Leadership Address, SCORE Congressional Breakfast, Senior Inspiration Awards, as well as many Greater Riverside Chamber of Commerce events.

The Team also supported the planning and implementation of many community events such as Town Hall Meetings in Lake Matthews, Temescal Valley, Mead Valley andWoodcrest, the 9/11 Memorial Observation and Salute to Veterans Concert at the County Administrative Center, San Jacinto and Norco Library Grand Openings, Vail Ranch Headquarters Grand Opening, as well as providing DJ Services for many park festivals put on by the Recreation Unit under Community & Cultural Services. The Division continued its coordination and marketing of the Riverside County Food Drive - Take a Bite Out of Hunger. The 9th Annual Campaign ran from December 1, 2016 through March 31, 2017, with a successful county employee Jean Sticker campaign component that allowed employees to

12

28%

Costs reduced because of CSD efficiency.

5.4 million

Square feet of space cleaned.

Buildings serviced 179

90 Tenant improvement projects.

FACILITIES MANAGEMENT

40k

corrective & preventive maintenance work activities completed.

spent for facility renewal projects.

$1.45M

13

• The CSD has taken over environmental services for Detention Health Services located at the Indio Detention Center, Blythe Jail, Smith Correctional Facility, Southwest Justice Center and the Robert Presley Detention Center from the Riverside County Regional Medical Center. • The Blythe Jail, Indio Detention Center and Smith Correctional Facility (thus far) received their National Commission on Correctional Health Care accreditation. Riverside County is the first County in the State of California to receive a detention center accreditation. MAINTENANCE SERVICES DIVISION The Maintenance Services Division (MSD) is the steward of approximately 7.35 million square feet of County-owned buildings with (150) full-time equivalents for FY 16/17. Our team provides turn-key facilities management and maintenance services in 330 diverse facilities, spanning Riverside County’s 7,200 square miles. This division is charged with safeguarding the County’s building infrastructure valued at approximately $1.3 billion. WHAT WE DO In serving County employees and respective district constituents, the MSD successfully completed over 40,000 corrective and preventive maintenance work activities, 90 tenant improvement construction projects and approximately 46 major facility renewal, emergency and life-cycle repair projects. These facility renewal and building system projects were valued at over $1.4 million this past fiscal year. Our team of professional technicians, supervisors and administrative staff are committed to provide caring, professional and comprehensive facilities maintenance services. Our expertise is in customer service, building automation, heating, ventilation, air conditioning, plumbing, electrical, carpentry, construction, landscape and building envelope systems. We serve detention centers, health clinics, administrative centers, courthouses, law enforcement buildings and libraries. Our goal is to provide

superior customer service and deliver safe, comfortable, reliable, efficiently-operated and aesthetically pleasing buildings for all County employees and citizens. The Preventive and Predictive Maintenance Program is performed monthly within County owned facilities. Building systems included are: • Elevator / Conveyance Maintenance • Water Treatment Service • Regulatory Agency Compliance • Fire Monitoring and Suppression Systems • Boiler Systems • HVAC/R Systems • Cooling Tower Systems • Air-Handler Delivery Systems • Thermal Energy Storage Systems • Plumbing Systems • Cois M. Byrd and Robert Presley Detention Centers - Plumbing Retrofit Project - Improve system operation, lower water usage and reduce County expenses by the tens of thousands annually. • $500k in PredictiveMaintenance Activities – Identifying and repairing “failures” before they occur to reduce downtime, save money, extending the life-cycle of building systems and improve customer service. • Ceiling Restoration Project at Riverside County Administrative Center. • $1.45 million facility renewal projects to enhance building systems life-cycle, address safety concerns and improve customer service. • Water conservation initiative with a 30% reduction in landscape water usage annually. • Ability to mitigate and minimize damages due to excessive rainfall. • Building Envelope Systems • Landscape and Irrigation • Hardscape and Exterior Lighting Systems • Electrical and Emergency Power Systems Highlights:

CUSTODIAL SERVICES DIVISION

WHAT WE DO

CSD Highlights: • CSD continues to utilize a County-wide route/team cleaning strategy which reduces overall costs to our customers by approximately 28% while maintaining health and safety standards. • CSD East County managed custodial services for the highly successful Riverside County Fair & National Date Festival, using mostly custodial TAP employees, for the fifth consecutive year. • CSD continues to utilize the “Recycle/Reuse/Reduce Program” toprovidesavings for theCountyandcustomers. • CSD East County continues to provide emergency services for the Riverside County Coroner after a procurement delay to award a new contractor. • The Riverside County Medical Center Mental Health Intake Facility received a “Grade A” rating for sanitary cleanliness during multiple 2015 and 2016 State Inspections. The Custodial Services Division (CSD) provides all the labor, materials and supplies necessary to maintain all County Facilities in a clean and sanitary condition in accordance with the County and division standards, conditions and methods. The division also handles all pest control issues for the County. We are committed to developing and implementing new and more effective ways to reduce energy consumption and greenhouse gas emissions, conserve water, promote responsible waste management and reduce the use of toxic chemicals. The CSD provides quality, reliable and sustainable levels of custodial service by tailoring services to meet each customer’s budgetary concerns while maintaining appropriate health and safety standards. Our main objective is to provide superior customer service through reduced cleaning costs, using green standards and increased levels of cleanliness.

14

$643.5 MILLION Project portfolio value

127

Projects completed

200

Project requests received via Riverside County website.

PROJECT MANAGEMENT

The Project Management Office (PMO) is responsible for the construction, expansion, rehabilitation and improvements of County facilities to fulfill the capital needs of County Departments in support of the County’s collective mission of public safety, healthy communities and business friendly operations. WHAT WE DO

15

Project Highlights

Consisting of Facilities Project Managers, Construction Building Inspectors, Environmental Planners and Administrative support staff, the PMO team strives to provide professional project management services, foster communication with our stakeholder departments and bring together the talents, resources and dedication of public and private entities to deliver projects: • In accordance with the committed scope, schedule and budget in compliance with all applicable laws and statutes from project inception to completion. • That achieve or exceed industry standards for quality and workmanship with the most efficient use of County resources. • That incorporate responsible and appropriate design principles in County buildings and infrastructure. • That promote public safety, healthy communities and business friendly operations. During fiscal year 2016/17, the PMO served 32 County departments, districts and the Courts in support of their facility needs and brought 127 projects into completion, an increase of 45% from the previous year. These accomplishments were made possible through the collaboration with the customer and coordinating their building needs, budget and schedule to meet their goals. PMO’s current project portfolio consists of 201 active projects valued at $643.5 million, which includes various construction activities from inception to completion, such as environmental studies, facilities master planning, scheduling, contract procurement and enforcement, architectural design, bidding, labor compliance, construction, construction inspections and construction administration. Approximately 200 project requests are received by PMO annually via the Riverside County website. During the fiscal year, PMO added initial estimating services that include program validation, project feasibility and cost estimating for the customer, ensuring that the project meets their expectations while bringing value to the customer experience. In fiscal year 2016/17, PMO brought to fruition: • 137 Projects in the Design Phase with a value of $215.3 million.

March 16, 2017

Alan M. Crogan Youth Treatment and Education Center (YTEC) $32,947,045

May 3, 2017

Riverside Mental Health Crisis Ribbon Cutting $15,670,100

July 31, 2017

John J. Benoit Detention Center (JJBDC) Topping Off Ceremony $330,351,000

August 2, 2017

Southwest Justice Center Ribbon Cutting $14,916,061

• 64 Projects in Construction with a value of $428.2 million. • Completed 127 Projects with a value of $80.3 million.

16

EDA’s Real Estate Division pursues an array of full-service public real estate projects and transactions throughout the County of Riverside. The Division pursues the acquisition and disposition of real property, which may include site analysis, environmental analysis, negotiations, contract formation, relocation, appraisal and title and escrow services. The Division is also responsible for managing the allocation of space to various Departments in County owned facilities which encompass approximately 10 million square feet of County owned space. WHAT WE DO

Riverside University Health System Medical Office Building Completed the contracting and obtained Board Approval to pursue construction of a new 200,000 square foot Class “A” Medical Office Building (MOB) on behalf of Riverside University Health System (RUHS). The new healthcare facility will be located in front of the existing RUHSMedical Center in Moreno Valley. The project will be delivered through a public-private-partnership with the Trammell Crow Company as developer of the project. This state-of- the-art, three story facilitywill include an ambulatory surgery center, diagnostics, rehabilitation center, cardiology unit and women’s center. In addition, the project will include a new lobby pavilion and Café and a skywalk bridge connecting the MOB to the existing Medical Center. The Medical Office Building will be a Certified LEED Silver project and is anticipated for completion in the last quarter of 2019.

The Real Estate Division also provides professional leasing, related lease administration and property management services. The Division manages a lease portfolio of approximately 4.5 million square feet of County leased space which includes the administration and management of approximately 454 lease agreements. The Division pursues public-private-partnership development projects on behalf of the County and its various Departments. The Division supports a wide range of County services and need driven projects, including the acquisition and leasing for Administration, Alternative Energy, Aviation, Behavioral Health, Conservation, Communication, Economic Development, Healthcare, Housing, Information Technology, Parks, Public Safety, Public Health, Social Services and Transportation projects. The Real Estate Division works to support all County Departmental needs but has also worked to support multiple outside agencies in pursuing their real estate needs through professional service contracting. TheReal EstateDivision’s 2016/17 accomplishments include: Acquisitions and Sales Completed the acquisition of real estate valued at over $35.6 million and the sale of property valued over $10.1 million. Lease Management Managed a lease portfolio of approximately 454 leases totaling over 4.5 million square feet of leased space.

REAL ESTATE

$10.1 million

value of property

4.5 million Square feet leased.

$35.6 million acquired real estate.

17

Riverside University Health System Family Care Clinics

The Division completed the lease agreements and obtained necessary Board approvals for new Family Care Clinic Facilities on behalf of RUHS in the cities of Corona, Moreno Valley and Jurupa Valley. The new clinic facilities will be developed as medical office buildings and pursued through public-private-partnerships with private developers and landlords. The three facilities range in size from approximately 23,000-45,000 square feet and will serve to provide outpatient services, diagnostics, lab services and behavioral health services. The Corona and Jurupa Valley Clinics will also offer pharmaceutical services and the Corona Clinic is designed to provide urgent care facilities. These facilities will enhance and improve delivery of health care services provided by RUHS and its partners. Property Management Coordinated the completion of 4,224 property management requests for service in County- occupied leased facilities. Space Management Office The Space Management Office, which is contained in the Real Estate Division, is responsible for maintaining all County owned facilities architectural plans and related data as well as performing physical space verifications of County owned or used space. Space Management is also involved in office relocation projects for both internal and external departments/divisions. It is a requirement of the Space Management Office to provide meaningful data analysis and modeling of project space needs, conduct on-going facility audits with the objective of physically verifying all spaces annually, develop space management policies and best practices and establish long term planning for growth County-wide.

Other Projects include: • Department of Public Social Services Self-Sufficiency Center Desert Hot Springs • Assessor-County Clerk-Recorder and Registrar of Voters Facility Acquisition • Transportation and Land Management Jefferson/I-10 Interchange Project • Transportation and Land Management Clinton Keith Road Extension Project • Western Riverside County Regional Conservation Authority Land Acquisition • Successor Agency to the Redevelopment Agency for the County of Riverside – Disposition of Former Redevelopment Agency Assets

18